Shipping policy

ORDER PROCESSING

Orders placed on chipandpepper.shop are processed Monday–Friday and shipped within 3-5 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted. 

CANADA SHIPPING

We offer the following domestic shipping rates in Canada below:

• Standard – $15
• DHL Express – $25
• Free shipping in Canada for all orders over $200

U.S. SHIPPING

We offer the following domestic shipping rates in the U.S. below:

• Standard – $15
• DHL Express – $25
• Free shipping in the U.S. for all orders over $200

Exclusions apply for Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, FPO and P.O. Boxes in the U.S. below:

• Standard – $30

INTERNATIONAL SHIPPING

Chip & Pepper ships to the following international countries:

Argentina, Australia, Brazil, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Hong Kong, Hungary, Indonesia, Jamaica, Malaysia, Mexico, New Zealand, Panama, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam.

• DHL Express - $25

INTERNATIONAL DUTIES & TAXES

Please note that international orders may be subject to customs fees, import duties, taxes, and other charges imposed by your country's customs department upon arrival. These charges are the recipient's responsibility and will vary from country to country. Contact your local customs office for details. Chip & Pepper does not collect these charges at checkout and cannot predict what your particular charges may be.

For more information, please contact info@chipandpepper.shop or visit our Live Chat.

• DHL Express – $25