**Shipping Delays Nationwide**

Dear Valued Customers,

We sincerely apologize for the previous delays in fulfilling your orders. We’re pleased to share that our shipping services have been updated, and we are now successfully shipping with both UPS and DHL.

The Canada Post strike, which began on November 15, 2024, caused significant disruptions to mail and parcel deliveries across the country. While the strike impacted many carriers, we’ve worked diligently to find reliable solutions, ensuring that your orders are now being processed and shipped as quickly as possible. Thank you for your patience and understanding during this transition.

The couriers currently handling our shipments are:

• UPS

• Purolator

• Canpar

• FedEx

• DHL

Please be assured that we are making every effort to expedite your orders and will keep you updated throughout the process. We appreciate your understanding and patience during these challenging times.

Additionally, your order may have been picked up but hasn’t been scanned into the system yet—a challenge everyone is experiencing right now. This is beyond our control, but tracking should update within a few days.

Thank you,

The Chip & Pepper Team